that it costs as much as three times more to attract new customers
than to maintain existing customers, it is critical to ensure
that your customers are satisfied with the products and services
have extensive experience helping our clients understand and manage customer satisfaction.
Our goal is to help our clients understand their customer's wants and needs, identify
the key drivers of customer satisfaction, and measure company performance on critical
service-quality attributes. Once this has been done, we work with our clients
to identify internal process or service improvements and new products and services
that enhance customer satisfaction, and, ultimately, lead to improved customer
retention and loyalty.
Rickinson Group for more information about our Customer
Satisfaction Management tools.
Keymar, MD 21757
Phone: 301.845.0750 Fax: 301.845.0751
The Rickinson Group
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